CompTIA A+ is the preferred qualifying credential for technical support and IT operational roles.

• Demonstrate baseline security skills for IT support professionals
• Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software
• Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and scripting
• Support basic IT infrastructure and networking
• Configure and support PC, mobile and IoT device hardware
• Implement basic data backup and recovery methods and apply data storage and management best practices

CompTIA A+ is the preferred qualifying credential for technical support and IT operational roles.

• Design and implement functional networks
• Configure, manage, and maintain essential network devices
• Use devices such as switches and routers to segment network traffic and create resilient networks
• Identify benefits and drawbacks of existing network configurations
• Implement network security, standards, and protocols
• Troubleshoot network problems
• Support the creation of virtualised networks

CompTIA A+ is the preferred qualifying credential for technical support and IT operational roles.

• Analyse indicators of compromise and determine the type of malware
• Compare and contrast types of attacks
• Explain threat actor types and attributes
• Explain penetration testing concepts
• Explain vulnerability scanning concepts
• Install and configure network components, both hardware and software-based, to support organisational security
• Use appropriate software tools to assess the security posture of an organisation
• Troubleshoot common security issues
• Deploy mobile devices securely
• Implement secure protocols
• Compare and contrast identity and access management concepts
• Implement identity and access management controls
• Explain the importance of policies, plans and procedures related to organisational security
• Explain risk management processes and concepts
• Follow incident response procedures
• Summarise basic concepts of forensics
• Explain disaster recovery and continuity of operation concepts
• Compare and contrast basic concepts of cryptography

CompTIA A+ is the preferred qualifying credential for technical support and IT operational roles.

• Effective influencing skills
• Working within agile projects
• Developing your critical thinking skills
• Problem solving and root cause analysis
• Effectively manage risk
• Building professional relationships
• Collaborating across team for creativity
• Communicating with intent

Cyber security is a broad term covering the tools, technologies, and strategies used to protect digital data. With so much of our information online, the right skills are essential to guard against threats—ranging from small-scale cyber crimes and politically-motivated attacks to cyber-terrorism. The field spans several key areas: Mobile security, which protects devices like smartphones and laptops—especially relevant with remote work; Network security, which safeguards network systems and resources; Cloud security, which secures data stored and shared in the cloud; Application security, built into software to protect user data; and Storage security, which maintains data integrity and recovery capabilities after an attack.

A strong cyber security professional must have up-to-date technical knowledge of tools, trends, and tactics. They need to understand key measures like ethical hacking, penetration testing, and network configuration—along with today’s common threats, from malware (viruses, worms, spyware) to more complex attacks like phishing, social engineering, and APTs. Beyond technical skills, strong foresight and risk management are essential. Professionals should be able to assess systems holistically, identify weaknesses, and design effective prevention strategies. Organisation and planning are key, with responsibilities including vulnerability assessments, automating security tasks, and implementing new infrastructure as needed.

Most cyber security specialists begin their careers through formal training, with vocational education and industry certifications among the most common pathways. These programs provide a solid understanding of core concepts while offering hands-on experience in real-world settings. Certifications also validate your skills for employers, proving you’re current and competitive in the field. For those looking to specialise, credentials like CompTIA Network+ help deepen expertise in areas like network systems. Practical experience is equally important, whether through internships, personal projects, or collaboration with peers—as it builds job-ready skills and strengthens your chances of landing high-paying roles.

Cyber security is a broad term covering the tools, technologies, and strategies used to protect digital data. With so much of our information online, the right skills are essential to guard against threats—ranging from small-scale cyber crimes and politically-motivated attacks to cyber-terrorism. The field spans several key areas: Mobile security, which protects devices like smartphones and laptops—especially relevant with remote work; Network security, which safeguards network systems and resources; Cloud security, which secures data stored and shared in the cloud; Application security, built into software to protect user data; and Storage security, which maintains data integrity and recovery capabilities after an attack.

A strong cyber security professional must have up-to-date technical knowledge of tools, trends, and tactics. They need to understand key measures like ethical hacking, penetration testing, and network configuration—along with today’s common threats, from malware (viruses, worms, spyware) to more complex attacks like phishing, social engineering, and APTs. Beyond technical skills, strong foresight and risk management are essential. Professionals should be able to assess systems holistically, identify weaknesses, and design effective prevention strategies. Organisation and planning are key, with responsibilities including vulnerability assessments, automating security tasks, and implementing new infrastructure as needed.

Most cyber security specialists begin their careers through formal training, with vocational education and industry certifications among the most common pathways. These programs provide a solid understanding of core concepts while offering hands-on experience in real-world settings. Certifications also validate your skills for employers, proving you’re current and competitive in the field. For those looking to specialise, credentials like CompTIA Network+ help deepen expertise in areas like network systems. Practical experience is equally important, whether through internships, personal projects, or collaboration with peers—as it builds job-ready skills and strengthens your chances of landing high-paying roles.